Repair Process

What happens when you bring your vehicle to Casey Collision Center?

Initial Planning

Before any work can be done, we will assess the damage to your vehicle. Our staff will then give you or your insurance company a complete written estimate. Any parts needed to make the repair will be ordered.

  • Step 1: Evaluate Your Needs
  • Step 2: Document the Plan of Action

Body Repairs

The damaged parts of your vehicle will be disassembled and the original layers of paint will be removed. You will be alerted if there is any hidden damage found at this point.

  • Step 3: Obtain Your Vehicle's Parts
  • Step 4: The Body Repairs Begin
  • Step 5: Body Repairs are Completed

Prep & Painting

This is where the structural body repairs will repaired: dents taken out, new panels prepared and installed, priming, sealing and corrosion protection adhered. The repair area will be cleaned, sanded and ready to be painted.

  • Step 6: Preparation for Painting
  • Step 7: Painting (Color & Clear Coats)

Assembly & Delivery

First the area will be pressure washed and chemically cleaned, and then prepped, primed, sanded and sealed. The vehicle will then begin the Lithia painting process.

  • Step 8: Final Vehicle Assembly
  • Step 9: Customer Notification
  • Step 10: Review and Delivery


Casey Collision Center

11 Forrest Drive
Directions Newport News, VA 23630

  • COLLISION CENTER: (757) 591-1400

Collision Center Hours

  • Monday 8:00AM-5:30PM
  • Tuesday 8:00AM-5:30PM
  • Wednesday 8:00AM-5:30PM
  • Thursday 8:00AM-5:30PM
  • Friday 8:00AM-5:30PM
  • Saturday 8:00AM-12:00PM
  • Sunday Closed